Privacy Policy

Friendsware Solutions ("Friendsware," "we," "us," or "our") operates the website friendswaresolutions.com (the "Site") and provides software development, consulting, and related digital services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Site.

1. Information We Collect

Information You Provide Directly

• Contact form submissions: name, email address, phone number, company name, and message content when you submit a contact or consultation request
• Communications: information you provide when you email us, call us, or message us via WhatsApp or other channels
• Consultation requests: project details, business requirements, and related information shared when requesting our services

Information Collected Automatically

• Usage data: pages visited, time spent on pages, links clicked, referring URLs, and browsing patterns
• Device and technical data: IP address, browser type and version, operating system, device type, and screen resolution
• Cookies and similar technologies: see Section 3 below

Information from Third Parties

• Data from analytics providers, advertising partners, or social media platforms if you interact with our Site through those channels (e.g., our Facebook or X/Twitter social links)

2. How We Use Your Information

• Respond to inquiries and provide requested consultations or services
• Deliver, operate, and maintain our Site
• Improve our Site's performance, content, and user experience
• Send administrative information, service updates, and (where permitted) marketing communications
• Analyze usage trends and Site traffic
• Detect, prevent, and address technical issues, fraud, or security incidents
• Comply with legal obligations

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to remember your preferences, understand how visitors use our Site, and enable certain features. Third-party services that may set cookies or load resources include:

• Google Fonts (fonts.googleapis.com) — for typography
• Cloudflare CDN (cdnjs.cloudflare.com) — for content delivery
• WhatsApp — if you use our WhatsApp contact widget

You can control or disable cookies through your browser settings. Disabling cookies may affect certain Site functionality.

4. How We Share Your Information

We do not sell your personal information. We may share information with service providers who perform services on our behalf (hosting, analytics, email delivery, CRM), business partners (only with your consent), legal authorities where required by law, or successors in connection with a merger or acquisition.

5. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. We implement reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission over the internet is 100% secure.

6. International Data Transfers

Friendsware Solutions operates offices in the USA, Pakistan, UK, and Qatar. Your information may be transferred to, stored, and processed in countries other than your own, with appropriate safeguards where required by law.

7. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, withdraw consent, request data portability, or lodge a complaint with a data protection authority.

EU/UK residents (GDPR) have rights under the General Data Protection Regulation. California residents (CCPA/CPRA) have the right to know what's collected, request deletion, and opt out of sale/sharing (note: we do not sell personal information).

8. Children's Privacy

Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. We are not responsible for their privacy practices or content.

10. Contact Us

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy here with an updated "Last Updated" date. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.