INFRAFORCE - Utility System Infrastructure Asset Management

INFRAFORCE – Smart Asset Management for Utility Infrastructure

Enterprise GIS asset management, field crew dispatching, and predictive maintenance platform engineered on Microsoft Azure.

Overview

INFRAFORCE provides smart technology for utility infrastructure management, helping municipal and private utility teams identify and resolve issues faster and cost-effectively. The platform supports day-to-day operations, maintenance tracking, and funding qualification for federal and state programs.

  • Mission: Enable utility teams to ensure reliable access to essential utilities through intelligent asset management.
  • Vision: Revolutionize utility infrastructure management with real-time, data-driven spatial solutions.
INFRAFORCE Overview

Industry Challenge

Utility teams struggle with outdated infrastructure management systems that lack real-time visibility, making it difficult to identify issues quickly and coordinate field crews efficiently. Manual processes for tracking assets, maintenance, and costs are time-consuming and error-prone, while meeting federal and state funding qualifications requires comprehensive data that legacy systems cannot provide.

Our Solution

Friendsware developed INFRAFORCE on Microsoft Azure, providing a comprehensive GIS-based asset management platform with real-time data interaction, field crew coordination, and automated reporting capabilities to streamline operations and support funding applications.

Core Capabilities

GIS Spatial Mapping

High-resolution geospatial layers displaying underground pipelines, electrical grids, valves, and field assets with pinpoint accuracy.

Work Order Lifecycle

Initiate, prioritize, assign, and track maintenance work orders with real-time field status updates and photo evidence.

Field Crew Telemetry

Live GPS tracking, automated route optimization, and instant mobile dispatching for rapid incident response.

Federal Funding Compliance

Structured asset condition reporting that meets federal and state grant requirements for infrastructure rehabilitation.

Architecture & Security

  • Microsoft Azure Gov/Commercial Cloud: High-availability architecture with geo-redundancy.
  • Role-Based Access Control (RBAC): Granular permissions for dispatchers, technicians, and municipal supervisors.
  • End-to-End Encryption: TLS 1.3 in transit and AES-256 for resting GIS telemetry databases.
  • Offline Mobile Synchronization: Field crews can record repairs offline with automatic syncing upon reconnecting.

Technical Stack

Azure Cloud GIS / Mapbox / Esri React & React Native .NET 8 / C# Azure SQL & Cosmos DB

Modernizing Infrastructure or Utility Operations?

Speak with our enterprise architects to design and deploy a custom GIS asset management solution.

Request Enterprise Demo