.fw-faq{--faq-orange:#e2660a;--faq-orange-light:#f4761f;--faq-navy:#172054;--faq-navy-deep:#09335c;--faq-radius:18px;--faq-ease:cubic-bezier(0.16, 1, 0.3, 1);position:fixed;bottom:20px;left:20px;z-index:9998;font-family:var(--font-serif,"Newsreader",Georgia,serif)}.fw-faq-launcher{position:relative;width:62px;height:62px;border:none;border-radius:50%;cursor:pointer;background:linear-gradient(135deg,var(--faq-orange-light),var(--faq-orange));color:#fff;box-shadow:0 10px 28px rgba(226,102,10,.4);display:flex;align-items:center;justify-content:center;transition:transform .3s var(--faq-ease),box-shadow .3s var(--faq-ease)}.fw-faq-launcher:hover{transform:translateY(-3px) scale(1.05);box-shadow:0 14px 34px rgba(226,102,10,.5)}.fw-faq-launcher:focus-visible{outline:3px solid rgba(244,118,31,.6);outline-offset:3px}.fw-faq-launcher::after{content:"";position:absolute;inset:0;border-radius:50%;border:2px solid var(--faq-orange-light);animation:fw-faq-pulse 2.2s ease-out infinite}@keyframes fw-faq-pulse{0%{transform:scale(1);opacity:.6}70%{transform:scale(1.5);opacity:0}100%{transform:scale(1.5);opacity:0}}.fw-faq-launcher i{font-size:26px;line-height:1;transition:opacity .2s ease,transform .3s var(--faq-ease)}.fw-faq-launcher .fw-faq-icon-close{position:absolute;opacity:0;transform:rotate(-90deg) scale(.5)}.fw-faq.is-open .fw-faq-launcher .fw-faq-icon-open{opacity:0;transform:rotate(90deg) scale(.5)}.fw-faq.is-open .fw-faq-launcher .fw-faq-icon-close{opacity:1;transform:rotate(0) scale(1)}.fw-faq.is-open .fw-faq-launcher::after{animation:none}.fw-faq-badge{position:absolute;top:-4px;right:-4px;min-width:20px;height:20px;padding:0 5px;border-radius:10px;background:#25d366;color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 6px rgba(0,0,0,.3)}.fw-faq.is-open .fw-faq-badge{display:none}.fw-faq-panel{position:absolute;bottom:78px;left:0;width:360px;max-width:calc(100vw - 32px);height:520px;max-height:calc(100vh - 120px);background:#fff;border-radius:var(--faq-radius);box-shadow:0 18px 48px rgba(0,0,0,.28);display:flex;flex-direction:column;overflow:hidden;transform-origin:bottom left;transform:translateY(16px) scale(.92);opacity:0;pointer-events:none;transition:transform .32s var(--faq-ease),opacity .25s ease}.fw-faq.is-open .fw-faq-panel{transform:translateY(0) scale(1);opacity:1;pointer-events:auto}.fw-faq-header{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 16px;background:linear-gradient(135deg,var(--faq-navy),var(--faq-navy-deep));color:#fff}.fw-faq-header-info{display:flex;align-items:center;gap:12px;min-width:0}.fw-faq-avatar{width:42px;height:42px;border-radius:50%;background:linear-gradient(135deg,var(--faq-orange-light),var(--faq-orange));display:flex;align-items:center;justify-content:center;font-size:20px;flex-shrink:0}.fw-faq-title{display:block;font-size:15px;font-weight:700;line-height:1.2}.fw-faq-status{display:flex;align-items:center;gap:6px;font-size:11.5px;opacity:.85}.fw-faq-status-dot{width:8px;height:8px;border-radius:50%;background:#25d366;box-shadow:0 0 0 0 rgba(37,211,102,.7);animation:fw-faq-blink 2s infinite}@keyframes fw-faq-blink{0%{box-shadow:0 0 0 0 rgba(37,211,102,.6)}70%{box-shadow:0 0 0 6px rgba(37,211,102,0)}100%{box-shadow:0 0 0 0 rgba(37,211,102,0)}}.fw-faq-close{background:rgba(255,255,255,.12);border:none;color:#fff;width:32px;height:32px;border-radius:50%;cursor:pointer;font-size:15px;flex-shrink:0;transition:background .2s ease,transform .2s ease}.fw-faq-close:hover{background:rgba(255,255,255,.25);transform:rotate(90deg)}.fw-faq-body{flex:1;overflow-y:auto;padding:16px;background:#f3f5f9;display:flex;flex-direction:column;gap:10px;scroll-behavior:smooth}.fw-faq-body::-webkit-scrollbar{width:7px}.fw-faq-body::-webkit-scrollbar-thumb{background:rgba(226,102,10,.45);border-radius:4px}.fw-faq-msg{max-width:82%;padding:10px 14px;font-size:13.5px;line-height:1.5;border-radius:16px;word-wrap:break-word;animation:fw-faq-msg-in .25s var(--faq-ease)}@keyframes fw-faq-msg-in{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.fw-faq-msg.bot{align-self:flex-start;background:#fff;color:#1f2733;border-bottom-left-radius:4px;box-shadow:0 1px 3px rgba(0,0,0,.08)}.fw-faq-msg.user{align-self:flex-end;background:linear-gradient(135deg,var(--faq-orange-light),var(--faq-orange));color:#fff;border-bottom-right-radius:4px}.fw-faq-msg a{color:var(--faq-orange);font-weight:600;text-decoration:underline}.fw-faq-msg.user a{color:#fff}.fw-faq-msg strong{font-weight:700}.fw-faq-msg ul{margin:6px 0 0;padding-left:18px}.fw-faq-msg li{margin-bottom:3px}.fw-faq-typing{align-self:flex-start;display:flex;gap:4px;padding:12px 14px;background:#fff;border-radius:16px;border-bottom-left-radius:4px;box-shadow:0 1px 3px rgba(0,0,0,.08)}.fw-faq-typing span{width:7px;height:7px;border-radius:50%;background:#b9c0cc;animation:fw-faq-bounce 1.3s infinite ease-in-out}.fw-faq-typing span:nth-child(2){animation-delay:.18s}.fw-faq-typing span:nth-child(3){animation-delay:.36s}@keyframes fw-faq-bounce{0%,100%,60%{transform:translateY(0);opacity:.5}30%{transform:translateY(-5px);opacity:1}}.fw-faq-quick{display:flex;flex-wrap:wrap;gap:7px;padding:10px 12px 0;background:#f3f5f9}.fw-faq-chip{border:1px solid rgba(226,102,10,.45);background:#fff;color:var(--faq-orange);font-size:12px;font-weight:600;padding:6px 12px;border-radius:16px;cursor:pointer;transition:background .2s ease,color .2s ease,transform .15s ease;font-family:inherit}.fw-faq-chip:hover{background:var(--faq-orange);color:#fff;transform:translateY(-1px)}.fw-faq-input{display:flex;align-items:center;gap:8px;padding:12px;background:#f3f5f9;border-top:1px solid #e4e8ef}.fw-faq-input input{flex:1;border:1px solid #d8deea;border-radius:22px;padding:11px 16px;font-size:13.5px;outline:0;background:#fff;color:#1f2733;font-family:inherit;transition:border-color .2s ease,box-shadow .2s ease}.fw-faq-input input:focus{border-color:var(--faq-orange-light);box-shadow:0 0 0 3px rgba(244,118,31,.15)}.fw-faq-send{width:42px;height:42px;flex-shrink:0;border:none;border-radius:50%;background:linear-gradient(135deg,var(--faq-orange-light),var(--faq-orange));color:#fff;font-size:16px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:transform .2s ease,box-shadow .2s ease}.fw-faq-send:hover{transform:scale(1.08);box-shadow:0 6px 16px rgba(226,102,10,.4)}.fw-faq-send:disabled{opacity:.5;cursor:default;transform:none;box-shadow:none}@media (max-width:480px){.fw-faq{bottom:16px;left:16px}.fw-faq-panel{width:calc(100vw - 24px);height:calc(100vh - 110px);bottom:74px}}@media (prefers-reduced-motion:reduce){.fw-faq-launcher::after,.fw-faq-status-dot{animation:none}.fw-faq-msg,.fw-faq-panel{transition:none;animation:none}}